Mandy Walker, trading as Focus First, is committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and handle your personal information in connection with our business coaching services and this website (mandywalker.com.au).
Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, business name
- Business information: Industry, revenue stage, business challenges you share with us
- Communication records: Emails, contact form submissions, and notes from our conversations
- Website usage data: Pages visited, time on site, and referral sources (collected via cookies and analytics)
How We Collect Information
We collect personal information when you:
- Submit a contact form or enquiry on our website
- Subscribe to our email communications
- Engage our coaching or advisory services
- Communicate with us via email, phone, or social media
- Browse our website (automatic collection via cookies)
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide information about our services
- Deliver coaching and advisory services you have engaged
- Send you relevant content, insights, and service updates (with your consent)
- Improve our website and services
- Comply with our legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Disclosure of Information
We may share your personal information with:
- Service providers: Email platforms, website hosting, and analytics services that help us operate our business (all bound by confidentiality obligations)
- Professional advisers: Accountants and legal advisers as necessary
- Legal requirements: Where required by law, court order, or regulatory authority
Cookies and Analytics
Our website uses cookies and Google Analytics to understand how visitors use our site. This helps us improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. This includes secure hosting, encrypted connections (HTTPS), and limiting access to authorised personnel only.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
- Lodge a complaint if you believe we have breached your privacy
Overseas Disclosure
Some of our service providers (such as email and analytics platforms) may store data on servers located outside Australia. We take reasonable steps to ensure these providers comply with privacy standards comparable to Australian law.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the "last updated" date shown above.
Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us through our website.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).